Charging Case Not Working

Charging Case Not Working

If your Dharma Dr. charging case isn't working or charging the tabs properly, follow the steps below to identify and resolve the issue.

Step 1: Check the LED on the Case

• The LED is located on the outside of the charging case.
• Flashing Yellow: Case is charging tabs and they are under 90% battery.
• No light at all: The case may be out of power or the cable may not be connected properly.

Step 2: Ensure Tabs Are Seated Correctly

• Open the lid and make sure both tabs are sitting flat and aligned with the magnetic charging contacts.
• If a tab is crooked or raised, remove and reinsert it firmly.

Step 3: Confirm the Cable and Power Source

• Use the original USB-C cable included with your Dharma Dr. kit.
• Try connecting to a different power adapter or USB port.
• Charging through a low-power source (like a computer port) may not be sufficient.

Step 4: Inspect the Charging Port

• Check the USB-C port on the case for any dust, damage, or obstruction.
• Gently clean it with a soft, dry brush or compressed air if needed.

Still Not Working?

If you've tried all of the steps above and the case still won't charge your tabs:

• Perform a factory reset on the tabs (if they still have power)
• Submit a support ticketand include:
  • A brief description of the issue
  • Whether any lights are showing
  • A photo or short video, if possible

Related Articles

• Battery Life & Charging Tips
• Tabs Won’t Turn On
• Factory Reset Instructions