Returns, Replacements, and Warranty Policy

Modified on Mon, 9 Jun at 2:02 PM

Returns, Replacements, and Warranty Policy

Category: Returns, Warranty & Orders → Warranty & Orders

What This Covers:

  • Warranty coverage and time frame
  • How to request a return or replacement
  • Processing time and next steps

1. Warranty Coverage

  • All Dharma Dr. products come with a 1-year limited warranty from the date of purchase.
  • This warranty covers defects in materials or workmanship under normal use.
  • It does not cover damage from misuse, water exposure, or physical trauma (e.g. drops, crushing).

2. How to Request a Replacement

  1. Go to our Support Center and click Submit a Ticket.
  2. Select the category: “Returns / Warranty”.
  3. Include the following in your message:
    • Order number
    • Date of purchase
    • Description of the issue
    • Photo or video (if applicable)

Our support team will review your request within 1–2 business days and respond with next steps.

3. What Happens After Approval?

  • If your request is approved, we’ll ship a replacement or provide return instructions.
  • You may be asked to return the defective unit before receiving a replacement.
  • All replacements are shipped with tracking via USPS or UPS.

4. Return Eligibility (Non-Defective)

  • If you are unsatisfied with your purchase for any reason, you may return it within 30 days of delivery.
  • Returns must include all original packaging and accessories.
  • Shipping fees (if any) are non-refundable.

Need Help?

Still have questions about your return or replacement? Submit a ticket and our support team will assist you.

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Still need help?

If your question wasn’t answered here, you can submit a support ticket and our team will get back to you soon.

 Contact Support 

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