Returns, Replacements, and Warranty Policy

Returns, Replacements, and Warranty Policy

Category: Returns, Warranty & Orders → Warranty & Orders

What This Covers:

• Warranty coverage and time frame
• How to request a return or replacement
• Processing time and next steps

1. Warranty Coverage

• All Dharma Dr. products come with a 1-year limited warranty from the date of purchase.
• This warranty covers defects in materials or workmanship under normal use.
• It does not cover damage from misuse, water exposure, or physical trauma (e.g. drops, crushing).

2. How to Request a Replacement

1. Go to our Support Center and click Submit a Ticket.
2. Select the category: “Returns / Warranty”.
3. Include the following in your message:
   • Order number
   • Date of purchase
   • Description of the issue
   • Photo or video (if applicable)

Our support team will review your request within 1–2 business days and respond with next steps.

3. What Happens After Approval?

• If your request is approved, we’ll ship a replacement or provide return instructions.
• You may be asked to return the defective unit before receiving a replacement.
• All replacements are shipped with tracking via USPS or UPS.

4. Return Eligibility (Non-Defective)

• If you are unsatisfied with your purchase for any reason, you may return it within 30 days of delivery.
• Returns must include all original packaging and accessories.
• Shipping fees (if any) are non-refundable.

Need Help?

Still have questions about your return or replacement? Submit a ticket and our support team will assist you.

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