Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Looking for quick answers? Below are the most common questions we get about Dharma Dr. tabs, the app, setup, remote sessions, and more. Click a category to jump ahead or scroll through the full list.

• Getting Started
• Remote Sessions
• Troubleshooting
• Product Usage
• Returns & Orders

Getting Started

• How do I pair my tabs with the Dharma Dr. app?
• How do I know if my tabs are fully charged?
• How long does the battery last?
• What do the LED lights on the tabs mean?

Remote Sessions

• How do I join a remote session with my therapist?
• How do I set up a remote session as a therapist?
• What if the remote session disconnects?

Troubleshooting

• Why won’t my tabs turn on?
• My tabs won’t pair with the app — what should I do?
• How do I perform a factory reset?
• How do I know if my tabs are in manual or app mode?

Product Usage

• How do I use the tabs without the app?
• How do I adjust vibration intensity and speed?
• Are the tabs safe for children or teens?
• What makes Dharma Dr. different from other EMDR tools?

Returns & Orders

• How do I request a return or replacement?
• What’s covered under the 1-year warranty?
• How do I track my order?
• Do you ship internationally?