Frequently Asked Questions (FAQ)

Looking for a quick path to common topics? Use the sections below to jump into the right guide. Prefer video? Watch our Feature Tutorials (1-minute walkthroughs).

Getting Started

• Getting Started – Complete Guide

Troubleshooting & Reset

• Troubleshooting – Complete Guide

Orders & Replacements

• Orders & Replacements – Complete Guide

FAQs & General Info

• Can I Use the Tabs Without the App?
• Are Tabs Safe to Use Without a Therapist?
• Are the Tabs Safe for Children & Teens?
• Can My Therapist Control My Tabs Remotely?
• What Makes Dharma Dr Different from Other EMDR Tools?
• Will Dharma Dr Work Without Internet Access?
• How Do I Pay with My HSA or FSA Card?
• Alternate Payment Options Without HSA/FSA
• Where Can I Find an EMDR Therapist?
• Data Collection & Privacy Policy

Session Settings, Tracking, and Integrations

• Auto Stop Settings
• Cycle Count Settings
• Session Timer Settings
• Saving and Loading Presets
• Using Audio BLS
• Using Lights-Only Mode (Tactile Off)
• Using Vibration-Only Mode (Lights Off)
• Viewing Tab Battery Levels
• Keep Screen Awake

Video Guides – Watch Feature Tutorials

• Feature Video Tutorials (1-minute walkthroughs)
  
  Still need help? Contact us here.