Orders & Replacements

This guide covers how to request replacements, pair a replacement Tab, track orders, and understand our return, shipping, and warranty policies. Everything is expanded—no drop-downs—so you can scan and act quickly.

Returns, Replacements, and Warranty Policy

What This Covers

• Warranty coverage and time frame
• How to request a return or replacement
• Processing time and what happens next

1) Warranty Coverage

• All Dharma Dr products include a 1-year limited warranty from the date of purchase.
• Coverage: defects in materials or workmanship under normal use.
• Not covered: damage from misuse, water exposure, or physical trauma (e.g., drops, crushing).

2) How to Request a Replacement

1. Submit a request: Visit our Support Center and choose Submit a Ticket.
2. Follow guided troubleshooting: Our team will help diagnose the issue. If a hardware fault is likely, we’ll proceed with replacement steps.

Response time: We typically review and reply within 1–2 business days with next steps.

3) What Happens After Approval

• We’ll ship a replacement or provide return instructions (as applicable).
• You may be asked to return the defective unit before a replacement is sent.
• Replacements include tracking and ship via USPS or UPS.

4) Return Eligibility (Non-Defective)

• Unhappy for any reason? You may return within 30 days of delivery.
• Items must include all original packaging and accessories.
• Shipping fees (if any) are non-refundable.

Shipping, Order Tracking, and Delivery Times

What This Covers

• Standard processing and shipping time
• Where to find tracking
• What to do if your order is delayed or missing

1) Shipping Overview

• We ship via USPS, UPS, or FedEx based on destination and speed.
• Typical order processing: 1–2 business days.
• Typical U.S. transit time: 2–5 business days.

2) How to Track Your Order

• When your order ships, you’ll receive an email with a tracking link.

3) Didn’t Get a Tracking Number?

• Check your spam or Promotions folder for the shipping confirmation.
• If it’s been more than 48 hours since purchase and you still don’t see tracking, submit a ticket.

4) Package Delayed or Missing

• Check the tracking link for exceptions or carrier notes.
• Carriers sometimes mark delivered a day early—wait 24 hours and re-check.
• Still missing? Contact support for help with investigation or replacement.

5) International Shipping

• We currently ship within the U.S. only.
• We’re working to expand—watch our blog/newsletter for updates.

How to Pair a Replacement Tab with Existing Equipment

Use these steps when you receive a replacement Tab (or Tabs). You’ll confirm contents, check for shipping damage, factory-reset to clear old bonds, and then pair in the app.

Before You Begin

1. What’s in the package: Typically 1× replacement Dharma Dr Tab (and/or a charging case as specified).
2. Inspect on arrival: If you see any shipping damage, stop and contact support.
3. If you received a new case: It doesn’t require pairing or reset—place the Tabs in the new case and proceed.
4. If you received a new Tab: It will need to be Factory Reset.

Factory Reset (Clears Old Bluetooth Bonds)

1. Insert both Tabs into the charging case and keep the case plugged into power. Open the lid.
2. Press and hold the small button on each Tab for about 10 seconds (while docked), then release. Both Tabs should begin flashing red — this is Factory-Reset Mode.
3. Remove the Tabs from the case.
4. Press the button once on the Tab with the ~ symbol on the back. The LEDs should pulse white, then go solid white when ready to pair.

Pair in the App

1. On your phone, open the Dharma Dr app (ensure you’re on the latest version).
2. A pairing prompt should appear—follow the on-screen steps to connect.
3. Wait for the confirmation message: “Connected”.
4. Optionally start a quick 60-second session to verify normal pulses.

Not appearing in the app? Make sure Bluetooth is enabled (and Location is on for Android), then repeat the factory-reset steps and try again.

Related Articles

• Setup – Getting Started
• Charging LED Lights
• How to View Battery Levels
• Troubleshooting – Complete Guide

Need Help?

If you have any questions about returns, replacements, shipping, or pairing, our team is here to help.