Data Collection & Privacy Policy

At Dharma Dr, we value your privacy. This article explains what data we collect, why we collect it, and how it is used. We keep our practices transparent so you can feel confident using our products and app.

What Data We Collect

• Account information — Name, email address, and login credentials when you create an account.
• Device information — Basic data about your Tabs (e.g., firmware version, connection status) to ensure proper function.
• App usage data — Limited, anonymized information about which features are used (e.g., presets, timer) to improve the app.
• Support requests — Information you provide when you submit a support ticket, such as issue details and order history.

What We Do Not Collect

• No therapy notes, EMDR session content, or personal mental health data
• No audio recordings of your sessions
• No GPS or location tracking

Why We Collect Data

• To operate the app — Ensure connections, settings, and features work properly.
• To improve our products — Track general feature usage to guide updates and improvements.
• To provide customer support — Use information from tickets to resolve issues quickly.
• To fulfill orders — Shipping and billing information is used strictly to process purchases.

How We Protect Your Data

• We use encryption and secure protocols to protect data in transit and at rest.
• Only authorized Dharma Dr staff have access to limited customer information as needed for support or fulfillment.
• We never sell your personal data to third parties.

Your Choices and Rights

• You can request a copy of your stored data at any time.
• You can request deletion of your account and associated information.
• You can opt out of marketing emails at any time via the unsubscribe link.

Compliance

• Dharma Dr follows applicable U.S. privacy and consumer protection laws.
• Our practices are designed to respect HIPAA guidelines where applicable in therapist-client use.

Questions About Privacy

If you have concerns about your data, contact us directly and we’ll be happy to explain our practices in detail.

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